Effective date: January 1, 2025

This Privacy Policy explains how CHECK IN PRO (“CHECK-IN PRO,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit checkinpro.app (the “Site”) or use our vehicle check-in and documentation software (the “Service”). It also describes the rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). By using the Site or Service, you agree to this Policy.

1. Information We Collect

We collect the following categories of personal information:

  • Identifiers — name, email address, phone number, business name, and account login details you provide when you register, contact us, or subscribe.
  • Commercial information — subscription plan, billing records, and transaction history. Payment card details are processed by our payment provider (Stripe) and are not stored on our servers.
  • Customer and vehicle records you upload — check-in documentation, photos, videos, signatures, and notes you create using the Service.
  • Internet and device activity — IP address, browser type, device information, pages viewed, and interactions with the Site, collected through cookies and similar technologies.
  • Location information — approximate location derived from your IP address or device where you enable it.

2. How We Use Information

We use personal information to:

  • provide, operate, maintain, and improve the Site and Service;
  • create and manage your account and process subscription payments;
  • respond to inquiries, provide customer support, and send service-related communications;
  • secure our systems, prevent fraud, and enforce our Terms & Conditions;
  • understand how the Site is used and improve performance; and
  • comply with legal obligations.

3. Cookies and Tracking Technologies

We use strictly necessary cookies to operate the Site (for example, to keep you signed in and remember display preferences), and we may use analytics cookies to understand usage. When you first visit the Site, a banner lets you accept all cookies or reject non-essential ones. Strictly necessary cookies cannot be disabled because the Site will not function properly without them. You can also control cookies through your browser settings.

4. How We Share Information

We do not sell your personal information for money. We share personal information only as described below:

  • Service providers — vendors that host our systems, process payments (Stripe), store files, and provide analytics, acting on our behalf under contract.
  • Legal and safety — when required by law, subpoena, or to protect our rights, users, or the public.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Some analytics or advertising cookies may constitute a “sale” or “sharing” of personal information under the CCPA. You can opt out by rejecting non-essential cookies on our banner or by contacting us as described below.

5. Your California Privacy Rights

If you are a California resident, you have the right to:

  • know the categories and specific pieces of personal information we have collected about you;
  • request deletion of your personal information;
  • request correction of inaccurate personal information;
  • opt out of the sale or sharing of your personal information; and
  • not be discriminated against for exercising your privacy rights.

To exercise these rights, email us at support@checkinpro.app. We will verify your request by confirming information associated with your account. You may use an authorized agent to submit a request on your behalf.

6. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Policy from time to time. We will post the revised version on this page and update the effective date above. Material changes will be communicated where required by law.

10. Contact Us

If you have questions about this Policy or our privacy practices, contact us at:
CHECK IN PRO
[MAILING ADDRESS]
Email: support@checkinpro.app